Pioneer Investments: Pioneer FactFone

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Pioneer FactFone

Rely on Pioneer FactFoneSM
Your Automated Around-the-Clock Information Service at 1-800-225-4321

Download FactFone instructions
With FactFone, you can...

  • Access share price, dividend and capital gain distribution information

  • Verify your account value and last transactions

  • Confirm the value of your portfolio

  • Order duplicate account statements, tax forms, investment slips and checkbooks

  • Purchase, exchange or redeem shares
What You Need to Access Your Account
Your fund or account number OR your social security number

You will need to establish a Personal Identification Number (PIN). For your protection, you must personalize your PIN to access account information or to perform a transaction using FactFone.

Transactions have certain restrictions. You will hear a message if FactFone cannot accept your transaction. You then may modify your request, or you may prefer to speak with a customer service representative Monday through Friday, between 8:00 a.m. and 7:00 p.m., Eastern time by calling 1-800-225-6292.

Redemption checks are mailed to your current address on the business day following the date of your transaction.

To establish the service that allows you to send or receive money through Electronic Funds Transfer (EFT), please call a customer service representative. Redemption proceeds sent to your bank account are transmitted two business days following the date of your transaction. Purchases will be made at the price next determined by the Fund after Pioneer receives the money from your bank account via EFT (typically within three business days).

You will receive a confirmation statement acknowledging transactions processed through FactFone.


Before investing, consider the product's investment objectives, risks, charges and expenses. Contact your advisor or Pioneer Investments for a prospectus or summary prospectus containing this information. Read it carefully. To obtain a free prospectus or summary prospectus and for information on any Pioneer fund, please download it here.

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Securities offered through Pioneer Funds Distributor, Inc., 60 State Street, Boston, MA. 02109. Underwriter of Pioneer mutual funds, Member SIPC © 2016 Pioneer Investments.